Emergency Contact Numbers
02920 621 511
Heath Vets Rhiwbina Surgery: 123-5 Heol-Y-Deri, Rhiwbina, Cardiff CF14 6UH
V.E.T.S. Emergency Clinic: 180/182 Merthyr Road, Whitchurch, Cardiff CF14 1DL
It’s really very simple. When your pet joins the plan, and at every future anniversary, your vet will carry out a health assessment. Your pet will then be placed in one of 10 bands depending on the outcome of the assessment; this determines your monthly payment amount. An average young cat or medium sized dog will usually fa ll into band B, C or D. Your pet is likely to move through the bands during its life, so unsurprisingly it is in everyone’s interest to keep t heir pet in the best possible health.
Just book in for a health assessment at the practice. After the health assessment is made and your pet’s monthly payment is established, you will sign the application form and contract. The first month’s fee will be taken upfront – thereafter the monthly fee is collected by direct debit, from this moment on your pet is a plan member.
Cat and dogs at any time before their 8th birthday. As long as you pay your f ull
monthly direct debit your pet will be included on the plan for the rest of t heir life.
Preventive healthcare is routine treatment intended to keep your pet healthy and well and includes:
For cats – Flu, Enteritis and Leukaemia.
For dogs – Distemper, Hepatitis, Leptospirosis, Adenovirus, Parvovirus and
The plan does not cover Rabies vaccinations – required if travelling abroad.
Your pet will receive a health assessment every 6 months (1 included at the annual vaccination).
Your vet will prescribe suitable flea and worm treatments to protect your pet all year round.
The plan does not cover treatment of environmental infestations (i.e. the home).
Your vet will advise on health and diet to keep your pet in the best possible health.
Whilst the plan offers significant discounts on certain food brands it does not cover the cost of food, including prescription & special dietary foods or food relating to clinical conditions.
One microchip per pet.
Dental treatment that your vet deems clinically necessary is included in the plan.
For each dental condition per membership year, you are required to pay the first consultation fee at the vet.
Plan members are entitled to 20% discount off neutering.
Plan members are entitled to blood tests and relevant investigations.
Pre anaesthetic profiles, if the animal is less than 8 years old are not included but do attract a 25% discount.
Plan members are entitled to unlimited treatment in respect of an illness or injury. For each occurrence of a condition per membership year, you are required to pay the first consultation fee at the vet. Cosmetic treatments, pregnancy, birth and breeding problem treatments and anything your vet deems not clinically necessary are not included in the plan.
If the vet deems it clinically necessary to refer a plan member to one of our approved referral hospitals, they are entitled to unlimited treatment at the hospital.
For each referred condition per membership year, you are required to pay the first consultation fee at the referral practice. You may only use a referral practice approved by your vet.
In an Out-Of-Hours emergency plan members are entitled to unlimited treatment. For each Out-Of-Hours emergency per membership year, you are required to pay the Out-Of-Hours consultation fee at the practice. You may only use an Out-Of-Hours provider as specified by your vet. If you phone the practice outside of the normal hours you will be advised on where to go.
No, the plan does not cover the cost of home visits.
No, the plan does not cover the cost of visits to a vet practice whilst on holiday.
No, the plan is only currently available at your vet.
Euthanasia is included in t he plan as long as this is carried out by your vet, an approved referral hospital or an approved Out-Of-Hours provider. We also cover the cost of cremation.
If you require a private cremation and/or return of ashes this is not included in the plan.
No, this is NOT an INSURANCE product. This is a preventive healthcare and treatment plan – entltllng yw to treatment and preventive healthcare deemed clinically necessary by your vet. Whether at the vets, at a referral practice or at the agreed Out-Of-Hours provider, you will still have to pay a consultation fee for each condition per membership year. But bear in mind a consultation fee is a lot less than paying the full price for an operation or ongoing treatment that could run into thousands of pounds.
This is why we believe this is the best healthcare plan available for you vet.