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Emergency Contact Numbers

During normal hours, call:

02920 621 511

Heath Vets Rhiwbina Surgery: 123-5 Heol-Y-Deri, Rhiwbina, Cardiff CF14 6UH

Outside normal hours, call: 02920 529 446

V.E.T.S. Emergency Clinic: 180/182 Merthyr Road, Whitchurch, Cardiff CF14 1DL

Get Directions

Total Care is our most comprehensive plan which covers illness, treatments, preventive healthcare and specialist referral healthcare enabling you to budget and spread the cost of care by convenient direct debit.

Our most comprehensive health package includes:

Preventive Healthcare

Annual vaccination course or booster, general healthcheck at 6 months, year round flea and work treatments, dietary and general health advice.

Illness and Injury

Plan members are entitled to all treatment deemed clinically necessary in respect of an illness or injury.

One consultation fee is payable for each condition per membership year.

Specialist Referral Treatment

Plan members are entitled to all treatment deemed clinically necessary at one of our approved referral hospitals when referred by one of our vets.
For each referred condition per membership year, you are required to pay the consultation fee at the referral practice. Please note you con only use approved referral practices to which your vet refers you.

Out-Of-Hours Emergencies

Plan members are entitled to all treatment deemed clinically necessary in respect of an Out-Of-Hours emergency.

For each Out-Of-Hours emergency per membership year you are requ ired to pay the Out-Of-Hours consultation fee. Please note you can only use an approved Out-Of-Hours provider as specified by your vet.


25% OFF Royal Canin, Hills, Natures Range and selected foods – ask in practice for details.

10% OFF Pet Shop Sales & Geriatric Screenings.

Download our Brochure

To find our more, click here to download our Total Care brochure

Join Total Care

Frequently Asked Questions

Read some of the most popular queries regardings our Total Care Scheme. If you have any further questions or would like some advice, please don’t hesitate to contact us.

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Detailed Cover Information

Our Total Care Scheme covers the cost of preventive care as well as insuring against the cost of accident and illness. Find detailed information about what is covered under your policy.

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How Much is it?

On the basis of a health assessment, your pet will be allocated to one of ten bands which determine the monthly payment. Find out the current monthly prices and cost comparisons.

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