|Thank you for entrusting the care and attention of your animal to Heath Veterinary Group.
We are a Small Animal Practice, currently operating from 3 surgeries within the Cardiff area.
This letter details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you. We request that you ask for further explanation or clarification if required.
All fees, diets and drug charges are subject to VAT at the current rate. Our current fee list is displayed in the Reception area of our Surgeries. A detailed fee note will be given for every consultation/surgical procedure at the time. Please see Terms of Business below.
Methods Of Payment
(Please note that the Practice does not accept American Express cards).
Estimates Of Treatment Costs
Terms Of Business
Any Accounts that have not been settled within 14 days from the time of consultation/procedure will be sent a reminder. We reserve the right to add an accountancy charge to this outstanding balance. Should it be necessary to send further reminders, they will attract a further charge.
Charges may be deducted/reduced only with consent from Mr.Troughton.
If an Account remains unsettled following these written reminders and due notice, the matter will be referred to our Debt Collection Agency or the local County Court. This will incur further charges to the Client to cover matters such as production of reports, correspondence, court fees, home visits etc.
Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered which is subsequently found to be counterfeit will result in the account being restored to the original amount outstanding prior to the transaction, along with further charges appropriate to cover bank charges, administrative charges and interest on the original sum.
Pet Heath Insurance
We at Heath Veterinary Group strongly support the principle of insuring your pet. We will be pleased to advise you regarding the Insurance product that this Practice supports. Please ask for details from any member of staff.
Please be aware that it is your responsibility to settle the account in full and then reclaim the fees from your insurance company. (Less any excess applicable).
Ownership Of Records
We hope that you may never have occasion to complain about the standards of service that you receive from Heath Veterinary Group. In the event of any complaint or grievance, please address your comments directly to the Principal, Mr.Troughton.