Apart from these exclusions, the insurance will pay for any medical or surgical investigation and any treatment of injury or illness subsequently recommended by the vet. This includes dental treatment, including routine scale and polishes which are commonly excluded from other insurance policies.
What if my pet needs emergency treatment when my vet is closed?
Out-of-hours emergency treatment is provided for all patients of the Heath Veterinary Group by the Veterinary Emergency Treatment Service, based in Merthyr Road, Cardiff. If you have to go there, the cost of the treatment is invoiced to us and you will pay only the out-of-hours fee. If further follow-up treatment is required from us, you pay only the policy standard excess of £40.
My pet needs to see a Specialist?
If your pet has a particularly difficult problem, we can organise referral to a Specialist for investigations and treatment. This cost is also covered by the Scheme, up to a limit of £3000 per condition, per year; and in such cases, you would only have to pay the first £60.
Can the vet to come to my house?
VetProtect Total Care Scheme does not cover the cost of home visits.